Special Olympics Canada

Case Study

Special Olympics Canada

Membership & Volunteer Management System

Special Olympics Canada, a national organization dedicated to enriching the lives of individuals with intellectual disabilities through sport, faced challenges in managing their growing network of members and volunteers. Their legacy system was inefficient, leading to time-consuming manual processes and fragmented data that hindered effective communication and engagement. Recognizing the need for a modern solution, they partnered with Vertical Lift to transform their systems using Microsoft Dynamics 365 and a custom portal.

Solutions

Vertical Lift worked closely with Special Olympics Canada to implement a comprehensive solution powered by Microsoft Dynamics 365 and a user-friendly portal. The project involved:

Dynamics 365 Implementation: Centralizing all membership and volunteer data into a unified, cloud-based system. This provided staff with real-time access to accurate information, improved reporting, and seamless integration across departments and provincial chapters

Custom Portal Development: Designing a portal to simplify interactions for members and volunteers. The portal allowed users to update their profiles, register for programs, track training courses, run reports and access resources, all in one place. The portal now serves over 50,000 members and volunteers across Canada.

Automation of Workflows: Automating key processes such as member status updates, program enrollment renewals, and communication work-flows, significantly reducing manual effort.

Results

Increased Efficiency: Continuous improvements since implementation have resulted in further increases in user satisfaction levels.

Improved User Experience: Members and volunteers benefited from a simplified, self-service portal, reducing dependency on staff and enhancing satisfaction.

Enhanced Data Management: The centralized Dynamics 365 system provided a single source of truth, enabling better decision-making and more effective program delivery.

Scalability: The scalable solution supports the organization’s future growth, ensuring they can meet the needs of their expanding network.

“Vertical Lift is much more than just a vendor to us—they are a true partner in our Dynamics 365 and Portal projects. They provide excellent quality and service and have helped us to achieve successful implementations and return on our investment. We can’t recommend them enough!”

~ Special Olympics Canada

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